Fair refunds. No hassle.

We want every order on Bite to be a great experience. If something goes wrong, here is how we handle it:

• Wrong order delivered: Full refund or free re-delivery, raised within 1 hour of delivery
• Missing items: Refund for the missing item value, raised within 1 hour of delivery
• Order not delivered: Full refund if the delivery is not completed and marked as delivered incorrectly
• Significant quality issue: Partial or full refund at our discretion after review, raised within 2 hours of delivery with photo evidence
• Restaurant cancelled your order: Full automatic refund within 24 hours to your original payment method

To raise a refund request, go to My Orders → [Order] → Report an Issue in the Bite app. Our team reviews all requests within 4 business hours.

Refunds are credited to your original payment method (UPI, card, or Bite wallet) within 5–7 business days, depending on your bank.

During the Early Access period, the complete Bite restaurant dashboard is provided free of charge — no subscription fees, no setup fees, and no per-order commissions.

Since no payment is collected from restaurant partners during Early Access, no platform refund is applicable.

Early Access restaurant partners receive ₹1,000 in promotional advertising credits. These credits are non-transferable, non-redeemable for cash, valid for 12 months from registration, and forfeit upon account deletion.

When paid plans are introduced in the future, restaurant partners will receive a pro-rata refund for unused subscription periods if they cancel, minus a 10% processing fee. Full refunds will be available within 7 days of a new subscription purchase if the premium features have not been used.

Customers: If you are unsatisfied with a refund decision, you may escalate by emailing support@aekbharat.com with your order ID. All escalations are reviewed by a senior team member within 24 hours.

Restaurant Partners: If you believe a customer refund was incorrectly debited from your account, contact billing@aekbharat.com within 7 days of the deduction. We will review the original order evidence and resolve the dispute within 5 business days.

We are committed to fair outcomes for both sides. Our goal is always to resolve disputes quickly and transparently.